SPRINGFIELD, MISSOURI — Nationwide multi-vendor banking equipment maintenance services provider Bancsource has named Mychal D. Kempt president and CEO, the company announced today. Kempt has more than two decades of financial services industry experience with Diebold.
“Mychal has extensive experience in banking technology field services at the highest level,” said Thomas Swidarski, Bancsource chairman. “Combined with his leadership skills, accomplishments and ability to grow business, he is clearly the right person to lead Bancsource forward and is already implementing changes that are creating value for customers.”
Bancsource has more than 1,500 bank and retail customers nationwide. Key technologies serviced are ATMs, smart safes, teller cash dispensers and recyclers, image processing and other relevant technology. The company also provides managed and data reporting services.
“What financial institutions can do today that they could not do in the past is control every part of the technology that defines their customer experience and overall efficiency,” Kempt said. “As the leading independent provider of banking equipment services with more than three decades in the industry, Bancsource is ideally positioned to assist with the selection, implementation and maintenance of best of breed solutions.”
Kempt oversaw more than 5,500 US associates including 3,500 field technicians as vice president of North America Operations and officer for Diebold, where he worked for 21 years. His responsibilities included leading Diebold’s financial self-service operations and all sales, service and related customer and sales support infrastructure.
Swidarski, who was CEO of Diebold from 2005 to 2013, said that under Kempt’s leadership Bancsource has already attracted deeply experienced executives to join the company in sales, branch transformation, service operations and other areas. Bancsource also recently upgraded its customer portal to provide real time status and historical service information, among other technology and service improvements.
Kempt and Swidarski say service is quickly becoming more important than technology.
“We are seeing a strong non-OEM trend in banks wanting to work with one capable vendor who can rationalize and provide services to support their technology investment,” Kempt said. “We enable them to confidently choose the optimal solutions from multiple vendors knowing they will receive best in class and constantly available service for their entire fleet.”
Under Kempt’s leadership, Diebold grew US operating profit with significant growth in contract base driven by multivendor services, managed services and outsourcing as well as contract expansion through additional services. He is the second high-ranking former Diebold executive to join the Missouri-based company. Swidarski, Diebold CEO from 2005 to 2013, joined the independent company as chairman in 2015.
Born in Aloha, Oregon, Kempt graduated from Montana State University with a Bachelor of Science in sports management. He has earned continuing education certificates from Case Western University, Indiana University Kelley School of Business, University of Michigan Business School and Kent State University.
He has served as a cabinet member for United Way of Greater Stark County, in various roles in youth football organizations and supports ArtsinStark, Young Life, Compassion International and Prisoners for Christ.
Bancsource (Bancsource.net) is a nationwide equipment and maintenance service provider to more than 1,500 banks and retailers for ATM’s, Smart safes, teller cash dispensers, teller cash recyclers, bank scanners and other banking technology. Bancsource is located in Springfield, Missouri.